Experience

Microsoft — Senior Manager, Platform Reliability & Operations (Data Platforms)

Sep 2022 – Present · Redmond, WA

Lead infrastructure, reliability, security, and operations for Microsoft's Cloud Marketing Data Platform, a business-critical platform supporting global marketing and customer-lifecycle workloads.

• Lead a 40–45 person global team across infrastructure engineering, data operations, and program management, accountable for 24×7 platform reliability and operational readiness.
• Own platform reliability, security compliance, business continuity, and cost optimization for Azure-based data platforms built on Synapse, Cosmos DB, Fabric, and enterprise cloud services.
• Drove platform optimization and modernization initiatives that reduced operational complexity and delivered $1M+ in cost savings through capacity optimization, automation, and elimination of inefficiencies.
• Improved platform stability and predictability by strengthening monitoring, incident response, and standardized operational practices.
• Partner with engineering, privacy, security, and compliance teams to ensure platforms meet enterprise security, compliance, and data-governance standards.
• Established an operations model focused on risk reduction, disciplined execution, and continuous improvement as platform scale and business demand increased.

Microsoft — Senior Program Manager, Cloud Operations & Continuous Improvement

Jan 2020 – Aug 2022 · Redmond, WA

Led cloud operations and continuous improvement initiatives across Microsoft's cloud infrastructure ecosystem, with a focus on capacity readiness, cost discipline, and execution at scale.

• Drove capacity and spares planning to support customer demand while maintaining strict cost controls and operational predictability.
• Delivered multi-million-dollar cost avoidance and savings through demand forecasting improvements, spares optimization, and elimination of inefficiencies.
• Led cross-functional Lean / Kaizen initiatives that reduced operational friction and improved end-to-end execution.
• Partnered with engineering, finance, and supply chain leadership to improve visibility into capacity, spend, and operational risk.

Microsoft — Senior Program Manager Lead, Cloud Operations & Datacenter Reliability (CO+I)

Feb 2013 – Dec 2019 · Redmond, WA

Led Azure Datacenter Critical Environment IT Infrastructure — accountable for the IT systems, tooling, security, and operations that underpin power, cooling, and instrumentation environments across Microsoft's global datacenter fleet.

• Built and led a ~60-person global organization responsible for 24×7 reliability, incident response, and operational readiness of mission-critical datacenter environments supporting thousands of production workloads.
• Established the first Azure Datacenter Instrumentation & Pre-Production Lab, enabling safe testing of infrastructure changes before global rollout and significantly reducing operational risk.
• Drove virtualization and standardization of critical environment IT systems, improving scalability and delivering ~$1M in cost savings over two years.
• Strengthened security, monitoring, and compliance posture for datacenter critical environment systems as Azure scaled globally.
• Led cross-functional execution with datacenter engineering, facilities, and service teams to improve availability, incident response, and operational predictability.
• Initiated and sustained continuous improvement programs across the datacenter portfolio, raising operational maturity as cloud demand accelerated.

Microsoft — Senior Operations Program Manager, Datacenter Strategy, Automation & Manageability

Apr 2011 – Jan 2013 · Redmond, WA

• Contributed to standardizing global datacenter automation platforms.
• Helped define scope and roadmap for Azure datacenter tooling initiatives.
• Supported transition of datacenter operations into service engineering organizations.

TEKsystems (Microsoft Engagement) — IT Operations Program Manager

Nov 2010 – Mar 2011 · Redmond, WA

Supported Microsoft Online Services operations during platform transitions, focusing on operational readiness and service support.

Tata Consultancy Services — Service Delivery Owner / Operations Program Manager (Microsoft Engagement)

May 2005 – Oct 2010 · India & Redmond, WA

Served as Service Delivery Owner and Operations Program Manager for Microsoft Online Services as part of TCS's Microsoft engagement, supporting platforms including Windows Mobile, Windows Live Voice & Video, Live Call, SMS Messenger, MSN Alerts, Skybox, and Marketplace.

• Owned end-to-end datacenter operations and service delivery, ensuring availability, operational readiness, and SLA compliance.
• Led regional infrastructure and operations teams across Europe and India.
• Partnered closely with Microsoft engineering and operations stakeholders to support large-scale, customer-facing services.
• Strengthened incident response, operational processes, and service reliability across managed platforms.

Early career — Infrastructure & Networking

1998 – 2005

Built hands-on experience across enterprise infrastructure, networking, and IT operations — forming the technical foundation for later leadership roles.

Certifications

Program & leadership · Datacenter · Infrastructure & networking (foundational).

Education

Post Graduate Diploma in Information Technology
Sikkim Manipal University, India

Diploma in Computer Engineering (Computer Science)
Gujarat State Technical Board, India